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Terms & Conditions

Introduction to the terms & Conditions

The terms and conditions defined herein are for the visitors to our site www.sharangdhar.com and or to those who utilize various services provided by Sharangdhar. In using this site you will be deemed to have read and understood the terms and conditions of this site as listed in this section. Sharangdhar.com is the website owned and operated by Sharangdhar Pharmaceuticals Pvt. Ltd. For the purposes of this section the term Sharangdhar will mean the company, or the website www.sharangdhar.com or its assigns and agents. The terms and conditions laid out herein are perpetual; however they may be changed at our own discretion without any advance intimation. You are requested to frequently get yourself updated with these terms and conditions. In case you do not agree to the terms and conditions defined herein, you may not plan to use this website.

Copyright, Trademark and Ownership:

Sharangdhar reserves all intellectual property rights in all text, programs, products, services, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license to any of Sharangdhar or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Sharangdhar. Visitors who use this website are deemed to agree that they will not change, modify, or exploit the resources on this site, nor participate in any activity which leads to such unlawful usage. All rights to these resources on the website are reserved, and any use of the same without express written approval by Sharangdhar is strictly prohibited.

Sharangdhar is not responsible for the content of any third party websites linking to itself, and does not make any representations regarding the content or accuracy of material on such websites.

Usage Restrictions:
It is deemed that you have agreed not to use the Website for any of the following purposes:
  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, pornographic, obscene, or any other form of objectionable content.
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Interfering in the functioning of electronic networks by using viruses or other forms of unlawful activities
  • Violation of applicable laws in force at the time of usage and that may be revised from time to time by the Government
  • Copying, storing or distribution of electronic copies of the contents on the website without the permission of the owner.
Electronic communication:

When you visit sharangdhar.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Pricing Information:

We at Sharangdhar have made all efforts to ensure that the product and pricing information is accurate or is as intended by us. However, there may be instances of wrong or erroneous pricing (including discounts /offers) information due to typographical or other unintended errors. In case a product has incorrect pricing information, Sharangdhar shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In all such cases of erroneous pricing, Sharangdhar will inform the customers of the errors before cancelling the orders. In such cases of order cancellation and money being paid upfront by the customer, Sharangdhar will reimburse to the customers the said amount by crediting to their respective accounts in Sharangdhar or directly to their credit / debit card / bank account. In case of erroneous pricing or other technical issues causing loss to the company, Sharangdhar reserves the right to recover the said loss from the customer, and the customer agrees to reimburse Sharangdhar for the said loss, if she/he has benefited beyond what is due to them.

Sharangdhar tries to provide best offers in terms of products (including services), product bundles and also best prices. We will try to offer promotional offers and discounts when possible. However, it is not mandatory for us to offer any discounts or offers for any products, services or customers on any occasion or event. All prices, product and service portfolio and offers are subject to change on our site without prior notice.

Changes to Products & Prices:

The manufacturers Sharangdhar Pharmaceuticals Pvt Ltd. may change the product (including specifications, bundles, or offers) without notification.

Privacy:

Sharangdhar values the privacy of information pertaining to its customers and business associates. We do not use or disclose information about customer visits to our website or any information that they may give us, such as name, address, email address, telephone number, mobile number, etc to any outside sources. Sharangdhar does not disclose any personal information to third party sources like advertisers, marketing agencies, etc. Any personal information that could be used to personally identify our customers such as account name, emails, password, credit card number and bank account number, etc will not be disclosed to any third parties. Sharangdhar will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and take appropriate actions accordingly. Users who choose to login through Facebook, Twitter, and Google should associate themselves with the terms of use and risks associated by using this feature. Sharangdhar will use the information made available to us by the above mentioned social media tools as per our Privacy Policy that is outlined within this document.

Refusal of service:

Sharangdhar provides the services to all potential customers based on the geographical reach mentioned on our website. However, Sharangdhar reserves the right to refuse service to anyone (including those in the geographical regions served by Sharangdhar) at any time without the need to cite any reasons thereof. However, all efforts in our reasonable capacity will be made to contact the concerned customer about the same before cancellation of the order.

Indemnity & Limitation of Liability:

Sharangdhar disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

You agree to defend, indemnify and hold harmless Sharangdhar, its employees, partners, officers, Directors, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inaction, which may result in any loss or liability to Sharangdhar or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

Governing Law & Jurisdiction:

The terms and conditions are governed by and construed in accordance with the laws of India. It is deemed that you, as we do, agree to be subject to the jurisdiction of courts in the city of Pune, Maharashtra, India only.

Entire Agreement

These terms and conditions constitute the full and entire understanding and agreement between Sharangdhar and the visitor’s on the site pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties.

Additional Medical / Health Records System
Special Terms & Conditions for Medical / Health Records System.

The data created in the Medical records section is confidential and will not be accessible even to Sharangdhar employees.

We make our best efforts to safeguard the data. However, we do not hold ourselves responsible for any acts beyond our control.

Any data leakage because of you sharing the passwords or other issues are entirely because of your actions and you agree to hold Sharangdhar not responsible for the same.

Any fraudulent usage of this tool with the purpose of causing material harm to Sharangdhar and its operations will lead to suspension of this service immediately.

Providing this online tool is at the sole discretion of Sharangdhar. Sharangdhar reserves the right to deny or terminate access/services to any user at any point of time without assigning any reason what so ever.

Any legal issues are subject to the jurisdiction of Pune only

Cancellations & Returns
Cancellations

Order can be canceled ONLY before it is shipped from the warehouse.

To know the status of your order, please call Sharangdhar customer care at +91 20 65292482 (Monday to Saturday 10 AM to 6 PM, excluding National Holidays) before canceling order on website.

Please note that orders may be shipped much ahead of customers receiving an email notification.

Cancellation refund:

Refund will ONLY be issued to the cancellations confirmed by Sharangdhar personnel on phone and subsequent email.

Your money will be credited only to your bank account via net transfer on confirmation of cancellation.

Order Modifications:

Order modifications can only be done via Order cancellations. You need to cancel the order before it leaves our warehouse and place a new order with the money in your credit in your account. For further help, please call customer care number at +91 20 65292482.

Product Returns

Products once dispatched cannot be returned unless it has manufacturing defects. Place your product return request by calling our customer care number +91 20 65292482.

Manufacturing Defects

In case you notice any manufacturing defects, please report to us within 10 days of receiving the item by calling our customer care number 9595100500 or write to us at info@sharangdhar.com.

Our representative will guide you regarding the process for getting a replacement.

Online Payment at Sharangdhar

Sharangdhar offers the convenience of Online payment to our customers. You can pay by credit cards, debit cards, Net Banking and cash cards. We accept Visa, and Master Credit Cards and Visa, Master, and Maestro Debit Cards. At present we accept payments from credit and debit cards offered only in India.

You can also pay by using the credits in your account.

Our online payment solutions partner is Electronic Billing Solutions Pvt. Ltd. who provides us with a safe and secure online payment solution in association with HDFC for their credit card payment gateway solution.

At this stage we offer Cash on Delivery in majority of metros, tier 1&2 cities. However, you are advised to check for delivery possibility and COD availability in your area before placing an order. You can call on our helpline number +91 20 65292482 for the same.

Refunds

The customer can claim a refund only under the following circumstances:

  1. Failure of delivery of the products within twelve business days after dispatch from our Pune warehouse due to failure of the logistics service.
  2. In case of goods returned due to manufacturing defects (only after the receipt of goods at our Pune warehouse)
  3. Order cancelation(as per cancelation policy mentioned above)
  4. If your order qualifies with the reasons mentioned above in pt nos. 1,2 & 3 please call our helpline number +91 20 65292482 to place a refund request.

Mode of refund- Your money will be credited only to your bank account via net transfer.

Shipping Policy
Order Processing and Status

All the orders placed by 3.00 PM, Monday through Saturday, will be processed the same day. Orders received after that time or on Sunday and public holidays will be processed the next business day.

Information regarding the status of your order will be sent to you via email (pl remember to opt for the same). If you have not received an order confirmation email within 20 minutes of placing your order, please first check your email spam filter before calling Sharangdhar.com customer service on +91 20 65292482. When your order ships from our warehouse, you will receive a shipping confirmation email.

You can also check the status of your order under the ”My Account” section of our website ”www. Sharangdhar.com”

Delivery Locations

Sharangdhar ships products to major metro cities in India through different couriers. Key cities covered are Mumbai / New Delhi / Kolkata / Pune / Hyderabad / Bangalore / Chennai / Trivandrum / Gurgaon / Noida / Ghaziabad / Ahmedabad / Aurangabad. There are a few Tier-2 and Tier-3 cities / towns where we deliver.

We are continuously trying to expand our presence and shorten our delivery lead times. We will keep the customers informed of our developments.

Shipping Charges

For orders above Rs. 500/- shipping is free! For orders below Rs. 500 the shipping charges vary as per your location & order quantity.

Delivery Time

Products are shipped from our Pune warehouse location in 2-3 business days after placing the order, depending on product availability. It may take another 5-6 business days (depending on delivery location and logistics support provided to the location) for it to be delivered to the customers excluding the date of dispatch. Thus the total time for an order to reach the customer is 7-9 business days excluding the day when the order was placed. If there are liquid items then the delivery times will increase by 2-3 days.

However bulk orders may take additional time to be delivered. Products where dispatch date is longer than the standard specified above will need additional time for delivery.

Items on which couriers place restrictions may take additional time to deliver or may have to be cancelled.

Delivery mode

Products are delivered through our network of couriers or by Indian Post.

Non-Receipt of Package

If the Order delivery confirmation is sent by email, it indicates the product has been delivered. Please check with your family members for confirmation.

If the order status is indicated as “returned” the package is returned due to incorrect address. The shipment would be sent again through courier once our customer care team speaks to the customer and gets the correct address for delivery.

For any issues please mail us at info@sharangdhar.com or call us at +91 20 65292482, Monday-Saturday (10AM – 6PM)

Disclaimer

The shipping policy is designed considering the best interests of our valued customers. This policy may be changed from time to time without prior intimation and is the sole prerogative of Sharangdhar to change them.

We will make our best efforts to deliver the products on time. However delays in delivery due to unnatural events like riots, bandhs, natural calamities are out of our control and may affect the delivery schedules. Any issues arising at the couriers end are also out of our control. However, we will try our best to ensure delivery of products at your door step.

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