When you think of the term ‘AFTER SALES SERVICE’ you always think of cars, electronics and other consumer goods. But perhaps, the earnest need of after sales service is in case of a health product which means free online doctor consultation. And here, you don’t just need someone to attend your queries but you need a friend, an expert who can understand your problems and help you use the medicine in a better way.

Now online doctor consultation service is vital specifically in case over the counter (OTC) products. These are medicines which you can buy without visiting the doctor like most of the herbal formulae and some allopathic drugs. Now, although you have made the right and informed choice you might need further help regarding effective usage of the medicine which you have bought and since there is no doctor involved, the patient/customer is often faced with a problem ‘whom should I talk to??’ or ‘who will guide me now??’